Customer Service Skills

R 799.00 R 359.55

What's the Story?

This course is designed to introduce the student to the importance and benefits of good customer service as well as how to determine who your customers are and what their specific needs are. The course also covers aspects such as customers’ expectations of products and services, service quality and customer value. Finally, the course shows students how to deal with unhappy customers and how to make sure that these customers keep coming back again and again.

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Customer Service Skills

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