There are approximately 140 000 people employed at South African service stations. This course is a must for anyone who would like to pursue a career as a forecourt attendant at a retail service station. This introduction will help to equip you with the basic knowledge to start your journey to becoming a competent petrol attendant. It gives an overview of the retail service station industry and shows what opportunities are available in this sector. The chapters will demonstrate the various elements of a forecourt and different skills and competencies. It will also give you a broad picture of where the forecourt fits into the bigger picture of the oil industry. You will learn the terminology, processes and essential qualities of a successful employee at a retail service station forecourt.