Managing Business Processes

What's the Story?

Managers manage people and “things” and it is the management of the “things” that we will be focusing on. When we manage “things” such as production, sales, service, we are actually managing “processes” and “systems”. Learning how to manage business processes will help you to:

Explain what is meant by a process and a system and identify systems and processes in your workplace.
Compile a flowchart for a process in your workplace.
Compile a fishbone diagram illustrating the inputs/suppliers to a process in your workplace.
Use flowcharts in analysing process deficiencies.
Implement and use control points in evaluating processes and identify appropriate measurements and methods of feedback.

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Managing Business Processes

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