FAQs

FAQs

We connect our community of over 400,000 Members with meaningful education, employment, and self-development opportunities from our network of Trusted Partners. This helps our Members advance to reach their full potential, and hopefully pay it forward to others in the future.

For our normal opportunities, we pay R500 cash(R1,000 if it’s an opportunity for a person with a disability) for every successful introduction (someone getting a job/opportunity) that you make. When you’re referring to the opportunities on our site, you’re sharing a link, using your own unique code, that brings your friends/family to our site in order to apply.

It's a super simple process. All you have to do is visit the “refer a friend” page and share any particular opportunity that might interest your network. You can share it via Whatsapp, Facebook, or Twitter. The choice is yours, as long as they follow your unique link to our site. Your link for the various opportunities is already provided on the page, you simply have to copy and paste the provided links.

A standard link for an opportunity should look like this:

(example) https://knowledgetrust.org/job/call-centre-learnership-2/?ref=350001

“Refer a friend” page > https://knowledgetrust.org/refer-a-friend/ 

The best way to share all of our opportunities with your network, or people in general, would be via the main social media channels (Twitter, Facebook, Whatsapp, etc.). It’s the most simple and effective way to spread the word, and it won’t cost you a cent.

If you also happen to know someone who works in TV or radio who would be happy to share, then you can make contact with this email address: [email protected] . A lot of our members just want to spread the word and help out their communities. If you have any ideas on how we can better reach your community, please share them with the above address.

Being shortlisted means that you meet all the minimum requirements for the opportunity, you have passed your competency and growth mindset questions, and have an overall impressive CV and voice notes (if the role requires voice notes). Your general application is better than average, and therefore is good enough to be seen by the partner. 

Yes, of course. You can apply for as many learnership or employment opportunities as you want. As long as you qualify for the minimum requirements, and meet the partner’s job spec.

Please note, though, that you can only accept one offer should it be that you are offered more than one learnership opportunity. The work is pretty intense, and can be overwhelming.

So this normally depends on the partner, and the government programme that this learnership is a part of. We can say though, that a lot of partners would prefer not to take someone who has already completed another learnership within the past 12 months.

Like we said, though, it all depends on the partner, and the criteria set out by the local government for that particular learnership slot.

Unfortunately, since learnership programmes are funded by provincial and national governments, if you’re not a South African citizen then you won’t be able to apply for a learnership.

Sometimes, if you live in the wrong province you still might not be able to apply because the funds that are laid out are only for those who come from the designated region. So someone from gauteng might not be able to apply to a KZN learnership, even if they’re willing to move.

Learnerships are pretty intense programmes, with work and studying all taking place at the same time. This means that it is highly unlikely that you would receive a learnership spot if you’re already studying. The workload would be too much.

This differs for every campaign that we run. A few factors may affect how long it takes for you to receive feedback, such as how long applications are open for, how long interviews take, and how long it takes for the client/partner to make a final selection, just to name a few.

We send out shortlists to our partners every 2-6 days, and then it’s up to them to decide who they want to move forward with. The partner will contact you if they like your application, so if you applied weeks ago it’s unlikely that the partner will move forward with you.

However, we are committed to sending feedback as soon as the whole campaign wraps up and has been finalised. You will always know, eventually, whether you have been successful in your application, or rejected.

Hi XXX, we are aware of the issue and are currently fixing it, please wait roughly 5 minutes and then refresh the page. Whatever problem we’re facing will probably be fixed by then. The 404s reset every few minutes. So sorry about the inconvenience!

If the site is still down after that, then rest assured we’re working hard on our end to get it back up and running so you can keep browsing for opportunities

Hi XXX, I am so sorry to hear that you didn't get shortlisted for the XXX position. Please do not be discouraged though, the perfect opportunity is just around the corner, We do have other exciting opportunities on our platform you can still apply for, you can click here to view them : https://knowledgetrust.org/opportunities/

Something else that you might want to look at is our Career Guidance page. There should be some useful tips on CV building, upskilling, interview tips, etc.
https://knowledgetrust.org/career-guidance/

One of the top soft skills that employers really value is a growth-mindset. It lets them know that you’re happy and willing to grow, and that you can be an asset for their organisation no matter how many changes occur.

Importantly, it helps them know how you deal with change, mistakes, and any challenges or setbacks you might face. We’ve got a cool guide that you can look at which will fully explain the ins and outs of a growth mindset and why it’s so damn important.
https://knowledgetrust.org/a-4-week-guide-to-a-growth-mindset/ 

It’s hard to say specifically why anyone gets rejected. Normally when we reject people, you’ll know if you made the partner’s shortlist or not. If you’ve never made the shortlist, then your rejection could be down to:

Your CV - Although you might have the necessary qualifications and experience a good CV will always put you above your peers. You’ll need to make sure that it’s structured correctly, has a picture of you, and has the right amount of colour in it. Check out this article to boost your CV.
Give this a look before polishing your CV off > https://knowledgetrust.org/whats-in-a-cv/

Your answers - Maybe you’re in a rush, or maybe you don’t quite see the point of a specific answer. It’s important to provide fully thought-out answers, especially for the longer questions section. If you are applying for a role and someone is applying for the same role, but all his answers are long and thought out, then obviously the partner will take preference to their application.

Also, be sure to do some research on the company you’re applying to before submitting your application. It never hurts to know more about them.

If you can’t make the interview for whatever reason, it’s always better to communicate that beforehand. If you’re kind enough, and your situation bleeds empathy, you might be able to reschedule your interview. If you just miss the interview, then most partners won’t look kindly on that.

When you get an interview scheduled, you’ll probably be contacted via email or phone to set up some time to meet. Whenever you’re contacted try and save those numbers or email addresses so that you might be able to communicate any roadblocks well in advance.

Normally, you should dress appropriately for the job you're applying for. Be mindful of that, and when in doubt, do some research on the company. They might have pictures of the workspace. If you're unsure, then you can't go wrong with smart-casual. If you are attending a remote interview, still dress well and appropriately, it would also be advised to make sure you are in a quiet and tidy area.

First things first, make sure that you have a reliable internet connection and are dressed as if you were meeting in-person. In terms of preparations, make sure to practice common interview questions, and also do a little research on the company you’re interviewing at so that you can bring up what you learnt naturally.. Remember to also prepare a few smart questions to ask them. If you show that kind of curiosity it will reflect well.

Once you’re in a position to be interviewed for a job, the most important thing you can do is be fully prepared in order to make the best first impression that you can. We have a helpful blog post that you can read in order to fully prepare for any interviews.
Check it out> https://knowledgetrust.org/expert-tips-on-nailing-your-interview-before-during-and-after/

Finding employment can be stressful enough, but once you’ve got the gig you’re in a whole new game. Add to the fact that you won’t even be in the same room as your new colleagues, and you can get quite nervous and have a lot of questions to ask.

Luckily for you, we had Jaryd sit down with Mr du Plessis(Engineering Manager) from Gitlab to talk about this very topic. He talks about how he manages his productivity while working from home, how to balance work-life and home-life, and some valuable remote working tips!
https://knowledgetrust.org/trusted-interns-webinar-jean-du-plessis-prepare-for-your-first-remote-job/ 

Unfortunately, we end up rejecting a lot of candidates because the opportunities that we have on hand can't match up with our members who are in need. Please do not be discouraged though, we encourage you to keep trying, the perfect opportunity is right around the corner. If you're looking for ways to improve, you can read some helpful blogs here > https://knowledgetrust.org/category/advice-for-interns/

Hey there, have you tried visiting our opportunities page? We offer learnerships, bursaries and jobs - they're categorised by location and job title.

https://knowledgetrust.org/opportunities/ 

If we don’t currently have any learnerships, then fear not. The team is always working hard at providing you with diverse opportunities.

We always have opportunities available on our site. You just need to visit our opportunities page to see what we have on offer >https://knowledgetrust.org/opportunities/

Sometimes our opportunities aren’t as diverse, and we might not have any bursaries or learnerships available at any given moment. Be sure to keep an eye out, or keep reading our newsletters for any updates on what we’re offering.

All documents and voice notes are submitted via Whatsapp. When you first connect with The Knowledge Trust Whatsapp bot it will link your site profile to Whatsapp. This means that the email address that you used to sign up to the site will be linked to Whatsapp, and any documents that you submit will be linked to that email address.

If you’re using a different email address in your job applications, then the two won’t match and we won’t be able to find and match your documents. If this does happen, please respond to the email asking you to submit your documents, and let them know of any other email addresses that you use. The team should then be able to find your documents.

  1. At the moment, the only way for your application to be seen by a partner is if you’ve completed your application and fully submitted your documents. Since the only way to submit documents is via Whatsapp, you’ll either have to get the app, or use someone else’s Whatsapp.

    You won’t be able to directly message us with your documents because there’s no guarantee that they will be seen.

  1. We know that the education and job-search is stressful. Your days are filled with anxiety and loneliness. You are constantly looking for ways to improve or even secure a career. You wish to have non-judgemental support and encouragement from like-minded people who are good for your mental health.

Growth Circles is a safe space for you to grow authentically with the support of others doing the same, personally and professionally. So you can grow through everything that you go through.

Visit this page to join and learn more > https://knowledgetrust.org/growth-circles/ 

  1. a) Most of our Circle members are between the ages of 18-25 but we have many between 25-37 as well. However, we believe that personal development, career growth and community is for everyone! As long as you are committed, you can apply to Growth Circles!

    b) You need to be located in any of the areas where we currently have local circles. Currently we have in-person Circles in Khayelitsha, Cape Town and Nigeria so you need to be located in Khayelitsha, Cape Town or Nigeria to qualify for this.

    To join, simply visit this application page and fill out your details. From there, a member of our team will get in contact with you to discuss next steps.

Shift Tomorrow is a bi-annual campaign designed to remove roadblocks that prevent young people from advancing their careers. There have been six editions so far, including one as a partnership with Uber where young South Africans were awarded free Uber rides to get to and from their interviews.

Our whole goal is to level the playing field so that everybody has an equal opportunity to reach their full potential, and our Shift Tomorrow campaigns are a humble start at trying to fix the wrongs of the world with the help of our members and our partners.

We believe that education is the one thing that can save the world! This is why we have entered, sometimes exclusively, deals with certain education partners to make their courses available to you. In some cases, certain courses will have discounts attached to them that you can’t find anywhere else in the world!

We want you to reach your full potential, and in many cases a solid education can help you to grow into it.

You can check out the courses here: https://knowledgetrust.org/education/ 

Yes, if a course has a discount attached to it that means that you can pay for that course, less the discount, just for being a Knowledge Trust member!

So whenever you decide to take on a course by filling out the form, our partner institution will know that you came from us, and then you’ll be able to access that course at the discounted fee!

Whether you’re looking for jobs/opportunities/learnerships, or you’re looking to learn more from the nano-courses that we have on offer, you will need to reach our Whatsapp number in order to get going.

No matter what you’re looking to do, simply text “Hi” to our number(084 030-9432) and you will receive assistance from there.

Please note: You won’t be able to communicate with our Whatsapp number as if it was a real person. All your interactions will have to follow the steps laid out before you. If you’re looking to speak to someone directly, please try communicating with us either directly via Twitter/Facebook, or emailing us at > [email protected]

We do indeed have free courses. In fact, we have two types of free content on our site and on our Whatsapp. You can either visit the courses section of the site and keep a keen eye out for all the free courses, or you can visit our Whatsapp bot, and look for the completely free nano-courses that we have on offer.

Education is very important to us, and we want to make sure that everyone has equal access to empowering themselves through education.

Nano-courses are free courses that can be found on our Whatsapp bot, and also through our site. All our nano-courses are created with the help of an educational partner in order to impart vital lessons to all our members.

We try to keep our nano-courses relevant to the experience of all our members. That’s why we have done them in topics such as “Growth mindset” and “Job prep”

Check out two of our nano-courses here:
- https://knowledgetrust.org/education/job-prep-101-nano-course/
- https://knowledgetrust.org/education/growth-mindset-nano-course/ 

Sure, if you’re looking to help out then you can either contact our email address - [email protected], or you can make contact with our socials (Facebook, Twitter, Instagram. Someone from the team will be more than happy to hear you out.

Also, if you get contacted to take part in an Insider Session, you’ll be able to share your ideas directly with one of our team members during your call.

Any thoughts, ideas, grievances, etc that you have and that you might want to share can be shared with our email account - [email protected].

You can also hit us up on our socials(Facebook, Twitter, Instagram.). We would love to chat and engage with you. Feel free to reach out, we love interacting with our community.

The National Bursary Registry is a project designed to source and secure funding for youth in South Africa. We would love to keep all bursaries in one unique place so that you’re not searching all over the internet for bursaries. The idea is to display them all in one place so that your search is a simple and easy one. Visit one site, and have access to all bursaries in the country.

Sign up here - https://knowledgetrust.org/national-bursary-registry/ 

At the moment, all reports should go to [email protected]. Send an email with your specific problem, and if possible, please also attach screenshots so that our tech team can find a solution with a clear idea of the problem.

It probably means that our Whatsapp bot is down. If possible, send an email to [email protected] and explain the situation. From there, you’ll have to be patient while we fix the site.

Yes and no. Sometimes, certain jobs will allow you to complete the whole application process via Whatsapp. We also advertise our job posts on social media. If you’ve seen our Facebook job adverts, then you can click apply on Facebook, but then it will redirect you to our website.

At the moment, though, you can’t complete the full application on Facebook or Twitter. Regarding Whatsapp, you can only fully complete everything sometimes, but your interview will always take place on Whatsapp.

No, completing the Whatsapp interview will only give you a chance at being seen by the partner, depending on the strength of your documents and application. You’ll only be presented to the partner if you meet all the required criteria. If you don’t complete the interview though, then there is a 100% chance that your application won’t be seen by them.

Try to make sure that you always complete your Whatsapp interviews so that you always stand a chance of your application being seen.

The typical process goes like this: Apply via the site or Whatsapp to fill in all your demographic data, and complete the short and long competency questions.

Then head over to the Whatsapp interview where you will submit your CV, voice notes, and any other potential documents.

Once everything is submitted, someone from the team will go over all applications and compile a shortlist for the partner based on the best applicants. If the partner likes your overall application, then they’ll make contact with you to set up an interview.

Try to pay attention and answer the question(s) to the best of your ability. Also remember to be yourself.
Also, take note that if your application goes through then the partner will hear your voice note(s). Try to speak with a professional voice, and make sure what you’re saying makes sense.

Be in a quiet environment if possible. Speak clearly and enunciate. Try not to sound bored or monotone, maybe smile while talking. You want the partner to hear the enthusiasm in your voice, and people are more likely to like someone if they sound genuinely interested.

Also, really short voice notes, or answering with only a “yes” or a “no” is a big no-no. There are lots of voice notes where some people go in-depth about why they want a job, or why a certain tool is important. If you’re asked a question about if you’ve ever experienced something and you simply say “yes”, then that’s a huge negative to us and our partner.

Yes. Depending on what’s on offer at the time we do offer a variety of employment opportunities. At any given point in time, the site might have regular jobs, specialised jobs, jobs in specific locations or jobs available nationwide.

When the team hunts down jobs or opportunities to offer our members, we’re always looking for anything that our members might appreciate. We try to offer as many different job posts as possible so that there is something for everyone.

If you’re on a fancy landing page, then it might not always be obvious as to how you can return to the main site once your application is done, or even if you decided not to apply.

If you can’t see the top bar, or the sidebar anywhere then you’ll need to look out for the “Powered by the Knowledge Trust” logo at the very bottom of the page. If you click on that, then it should take you back to the regular site page that you know and love.

  1. They are work-based learning programmes that, in the end, lead to an NQF registered qualification. Learnerships are directly related to an occupation or field of work, for example, electrical engineering, call centre work, or project management.


Learnerships are managed by Sector Education and Training Authorities (SETAs). They were introduced by the government to help skill learners and to prepare them for the workplace.

They provide an excellent opportunity to earn, learn, and gain work experience.

Probably not, but it all depends on the situation. If you are shortlisted, you are more likely to get an email or a Whatsapp message. The only time we might call you is if we’re helping the partner to schedule the interviews.

If you have been informed of your shortlisting, then please stand by and be ready for any further contact to schedule some form of interview. You always need to be reachable on your phone. If a partner struggles to reach you, then that will reflect negatively on their opinion of you.

These are direct calls that you will be able to receive from members of The Knowledge Trust team! They provide the perfect opportunity to air any grievances, say what you really appreciate from us, or even pitch any ideas that you might have.

If you’re going to take part in one, make sure to take notes or jot down any questions that you might have for us. You’ll never get a better opportunity to let your feelings known.

If you can no longer make the session due to unforeseen circumstances it’s always best to contact someone from the team to let them know you can’t make the agreed-upon time and when the best time to reschedule would be.

You will have been contacted by a member of the team, so it would be best to either email them explaining your situation, or giving them a quick call to let them know you can’t make it and when the best time would be to reschedule

  1. Yes, that is correct. In order to fully complete your application, you will always be redirected to Whatsapp to submit your voice note (s) or documents. It’s an easy and convenient way for you to submit everything. We suggest that you always keep important documents on your phone (CV, ID, etc.)

    Once you’re redirected, try to complete everything as soon as possible. You don’t want to forget and then have an incomplete application.

Absolutely not! We will never take any cut from you should you find employment through our site. This has, is and will always be free for our members, and we would never do something as underhanded as take a percentage or cut from you.

This is money paid out to you for helping us, and a friend, with finding employment.
In other words, if you refer a friend to an opportunity on our site using your unique ref code, and then that friend gets the opportunity, then we’ll pay you a “Bounty” for your efforts. The standard bounty is R500 for every successful introduction, but if the person is a person with a disability, then w up the prize to R1,000.

The bounties often change when we’re doing a large campaign. The bount would then be standing a chance at winning your share of oru prizes, like cash, vouchers, cellphones, laptops, etc. Then the bounty isn’t guaranteed, but if you do win a piece, then the overall prize is much larger.

We at The Knowledge Trust see ourselves as a forward-thinking organisation. We fully believe in Bitcoin, and some of the members who work for us even get paid a portion of their salaries in Bitcoin. As such, we will send you your bounty prize in Bitcoin! How exciting!

Yes, receiving your bounty in Bitcoin is completely safe. Some of our members in Nigeria even receive their full salaries in Bitcoin.

You just need to make sure that you have everything set up before we can pay you. If you’re struggling, someone from the team will help you out with the process.

Our graduate programmes are currently open to Nigerians. At the moment, though, our foray into Nigeria is still a recent one and so we’re still building relationships in Nigeria. It's something that we’re currently and constantly working on. Keep an eye out and watch the growth over the next few months!

We’re still researching, but at the moment we have 4 Nigerian team members who are able to give us better insights into where we should step to and what we should avoid.

Our team is constantly learning, and we’re using all those insights to build our foothold in Nigeria.

At the moment, most of your value can be found in courses(From accredited institutions around the world), jobs(Our graduate programme), free nano-courses, and new and valuable perspectives. We’re still building and growing, but even in this infancy, there’s still a lot for Nigerian members to take from our website and Whatsapp bot.

No, absolutely not. The Knowledge trust is open to all peoples in whatever ages, shapes, sizes, nationalities, and races that they come in. We welcome all members to get whatever they need from the site, and we don’t discriminate against anything.

We believe that learning and self-improvement is a lifelong process, and we would love to be with you every step of the way.

That depends on the bursary on offer. Certain partners will have their own restrictions, and ideal candidate profile in mind when giving out bursaries.

You’ll be able to see the qualifying requirements on all bursary posts whenever you take a look. Beyond the written requirements, there’s also a second set of requirements that you will face when applying on the form.

Should you not meet the form requirements, then you won’t be able to proceed with your application

At the moment, most of our opportunities can be found in the Johannesburg and Cape Town regions. This is due to the fact that Johannesburg just has the most amount of opportunity available, and also our roots at The Knowledge Trust are based in Cape Town.

We’re always working hard to provide opportunities for those around the country, and we sometimes bring nationwide opportunities to the site.

We don’t sell or abuse your data in any way. We only collect data that is absolutely essential that our partners need for their purposes, and that data that we share is all in accordance with the POPI act.

Once the campaign is over and we’ve sent out the rejections, we purge all the data that you provide. We don’t keep things like IDs and Transcripts on record for longer than we need to.

Click on the arrow in the top right corner that takes you to your account.
Then click on the view account button.

We only collect the absolute essentials that are required for a campaign. We start with the basic info that we need for your account with the site. Things like your name, surname, gender, province.

For some campaigns, that is just your CV, and for others it might be your CV, ID number, and Proof of address.

We will never collect data that isn’t needed by either us or our partner in the process of your application.

For the benefit of our partners, we’ll keep collecting certain elements that you have already submitted. Also, in case you change something. The data that is stored on the site is constantly being updated based on what members change from application to application. If you’ve moved, or changed your phone number since your last application, then whatever you’ve changed will be updated on our end.

This is especially important for things like targeted emails. Say, for example, you live in Gauteng. We’re not going to send you job opportunities for those living in Cape Town. But if you move to Cape Town, then certain things that you qualify for will all of a sudden become relevant. 

Anyone who has an account with us is a The Knowledge Trust Member. If you have login details, you’re a member. If you visit our site, but don’t receive newsletters, and can’t apply to jobs because you have no account then you wouldn’t be a member.

You can reach us at our email address - [email protected]. You can also hit us up on our socials.

  1. These are our social media handles
    Facebook - @TheKnowledgeTrust
    Twitter - @Knowledgetrust
    Instagram - @Knowledge_Trust

It’s our publication to help you stay aware of all new and current jobs. It is also for important announcements like Shift tomorrow, the Whatsapp Expo, and any innovations that we make to the site or Whatsapp.

It’s the most important tool to keep up to date with all our developments.

You no longer receive our newsletters twice a week. We do a lot of important announcements via our newsletters, so please be careful. You might be left out of the loop.

Due to the POPI regulations that came into effect back in June, we ask for your consent so that we can legally share your job application with our partner.

If you check no to that box, then please note that the partner will never see your application as we don’t have the permission to share it with them.

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