FAQs (Application Process)

Frequently Asked Questions

Application Process

These are the most commonly asked questions about the Application Process

Being shortlisted means that you meet all the minimum requirements for the opportunity, you have passed your competency and growth mindset questions, and have an overall impressive CV and voice notes (if the role requires voice notes). Your general application is better than average, and therefore is good enough to be seen by the partner.

It means that your application has been sent to our recruitment client/partner for consideration, and now the decision to hire you is solely in their hands. communicate any roadblocks well in advance.

Yes, of course. You can apply for as many learnership or employment opportunities as you want. As long as you qualify for the minimum requirements, and meet the partner’s job spec.

Please note, though, that you can only accept one offer should it be that you are offered more than one learnership opportunity. The work is pretty intense, and can be overwhelming.

So this normally depends on the partner, and the government programme that this learnership is a part of. We can say though, that a lot of partners would prefer not to take someone who has already completed another learnership within the past 12 months.

As we said, though, it all depends on the partner, and the criteria set out by the local government for that particular learnership slot.

Unfortunately, since learnership programmes are funded by provincial and national governments, if you’re not a South African citizen then you won’t be able to apply for a learnership.

Sometimes, if you live in the wrong province you still might not be able to apply because the funds that are laid out are only for those who come from the designated region. So someone from Gauteng might not be able to apply to a KZN learnership, even if they’re willing to move.

Learnerships are pretty intense programmes, with work and studying all taking place at the same time. This means that it is highly unlikely that you would receive a learnership spot if you’re already studying. The workload would be too much.

This differs for every campaign that we run. A few factors may affect how long it takes for you to receive feedback, such as how long applications are open for, how long interviews take, and how long it takes for the client/partner to make a final selection, just to name a few.

We send out shortlists to our partners every 2-6 days, and then it’s up to them to decide who they want to move forward with. The partner will contact you if they like your application, so if you applied weeks ago it’s unlikely that the partner will move forward with you.

However, we are committed to sending feedback as soon as the whole campaign wraps up and has been finalised. You will always know, eventually, whether you have been successful in your application, or rejected.

Hi XXX, I am so sorry to hear that you didn’t get shortlisted for the XXX position. Please do not be discouraged though, the perfect opportunity is just around the corner, We do have other exciting opportunities on our platform you can still apply for, you can click here to view them: https://knowledgetrust.org/opportunities/

Something else that you might want to look at is our Career Guidance page. There should be some useful tips on CV building, upskilling, interview tips, etc.
https://knowledgetrust.org/career-guidance/

It’s hard to say specifically why anyone gets rejected. Normally when we reject people, you’ll know if you made the partner’s shortlist or not. If you’ve never made the shortlist, then your rejection could be down to:

Your CV – Although you might have the necessary qualifications and experience a good CV will always put you above your peers. You’ll need to make sure that it’s structured correctly, has a picture of you, and has the right amount of colour in it. Check out this article to boost your CV.
Give this a look before polishing your CV off > https://knowledgetrust.org/whats-in-a-cv/

Your answers – Maybe you’re in a rush, or maybe you don’t quite see the point of a specific answer. It’s important to provide fully thought-out answers, especially for the longer questions section. If you are applying for a role and someone is applying for the same role, but all his answers are long and thought out, then obviously the partner will take preference to their application.

Also, be sure to do some research on the company you’re applying to before submitting your application. It never hurts to know more about them.

Unfortunately, we end up rejecting a lot of candidates because the opportunities that we have on hand can’t match up with our members who are in need. Please do not be discouraged though, we encourage you to keep trying, the perfect opportunity is right around the corner. If you’re looking for ways to improve, you can read some helpful blogs here > https://knowledgetrust.org/category/advice-for-interns/

All documents and voice notes are submitted via Whatsapp. When you first connect with The Knowledge Trust Whatsapp bot it will link your site profile to Whatsapp. This means that the email address that you used to sign up to the site will be linked to Whatsapp, and any documents that you submit will be linked to that email address.

If you’re using a different email address in your job applications, then the two won’t match and we won’t be able to find and match your documents. If this does happen, please respond to the email asking you to submit your documents, and let them know of any other email addresses that you use. The team should then be able to find your documents.

At the moment, the only way for your application to be seen by a partner is if you’ve completed your application and fully submitted your documents. Since the only way to submit documents is via Whatsapp, you’ll either have to get the app, or use someone else’s Whatsapp.

You won’t be able to directly message us with your documents because there’s no guarantee that they will be seen.

No, completing the Whatsapp interview will only give you a chance at being seen by the partner, depending on the strength of your documents and application. You’ll only be presented to the partner if you meet all the required criteria. If you don’t complete the interview though, then there is a 100% chance that your application won’t be seen by them.

Try to make sure that you always complete your Whatsapp interviews so that you always stand a chance of your application being seen.

The typical process goes like this: Apply via the site or Whatsapp to fill in all your demographic data, and complete the short and long competency questions.

Then head over to the Whatsapp interview where you will submit your CV, voice notes, and any other potential documents.

Once everything is submitted, someone from the team will go over all applications and compile a shortlist for the partner based on the best applicants. If the partner likes your overall application, then they’ll make contact with you to set up an interview.

If you’re on a fancy landing page, then it might not always be obvious as to how you can return to the main site once your application is done, or even if you decided not to apply.

If you can’t see the top bar, or the sidebar anywhere then you’ll need to look out for the “Powered by the Knowledge Trust” logo at the very bottom of the page. If you click on that, then it should take you back to the regular site page that you know and love.

Probably not, but it all depends on the situation. If you are shortlisted, you are more likely to get an email or a Whatsapp message. The only time we might call you is if we’re helping the partner to schedule the interviews.

If you have been informed of your shortlisting, then please stand by and be ready for any further contact to schedule some form of interview. You always need to be reachable on your phone. If a partner struggles to reach you, then that will reflect negatively on their opinion of you.

Yes, that is correct. In order to fully complete your application, you will always be redirected to Whatsapp to submit your voice note (s) or documents. It’s an easy and convenient way for you to submit everything. We suggest that you always keep important documents on your phone (CV, ID, etc.)

Once you’re redirected, try to complete everything as soon as possible. You don’t want to forget and then have an incomplete application.

For the benefit of our partners, we’ll keep collecting certain elements that you have already submitted. Also, in case you change something. The data that is stored on the site is constantly being updated based on what members change from application to application. If you’ve moved, or changed your phone number since your last application, then whatever you’ve changed will be updated on our end.

This is especially important for things like targeted emails. Say, for example, you live in Gauteng. We’re not going to send you job opportunities for those living in Cape Town. But if you move to Cape Town, then certain things that you qualify for will all of a sudden become relevant.

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