Associate Engineer Graduate Program

Mimecast

PRE REGISTER to apply for this Grad Program starting in 2021! 

Founded in 2003 in London by Peter Bauer and Neil Murray, Mimecast is a Nasdaq Listed business with 12 offices around the globe including Johannesburg, Cape Town, Dubai, London, Boston, San Francisco, Jersey, Chicago, Dallas and Melbourne. Mimecast is a truly multinational business with a wide array of opportunities for the right people.

Not many people can say that they work for a business that has achieved such staggering year on year growth as well as so many prestigious industry awards which highlight and recognize this growth as well as Mimecasts’ stability and forward thinking approach to email. We’ve worked hard to thoughtfully build great products that truly address critical business needs. And we’re proud to be recognized by thought leaders in the technology community for all that we’ve accomplished. Some of our awards include being awarded the ‘Tech Growth Business of the Year’ at the UK tech awards (2018), Continuity and Resilience Provider Service/Product award at the 2018 BCI Africa Award, voted as The Best Performing Company – Security & Infrastructure Software’ by independent technology sector research provider, Megabuyte, in their Quoted25 scorecard rankings (2018), to name a few.
We understand that success is built on our people and therefore we take hiring very seriously. Only people that represent our passion, energy and commitment to the big picture will be considered for a rare spot in this company that is genuinely going somewhere and fast.
To ensure continued accelerated growth we are looking for brilliant graduates to join our super charged Team where your energy and commitment will have a direct effect on your own value creation. To be successful you need to be excited by the opportunity to apply your progressive knowledge and thinking as well as by the opportunity to continually stretch and learn. You will not be ‘a number’ so with that comes greater responsibility and commitment. Be ready to operate at full capacity!
The Mimecast Graduate Program
Commencing in February 2019 and extending 12 months the Mimecast Graduate Program aims to provide young and talented graduates with an opportunity to receive the best start in their careers in one of the most progressive Cloud technology companies in the country.
We are looking for an ambitious, go-getter, who wants to hit the ground running and learn the ins and outs of their prospective future careers by giving them a hand’s on approach. With 10% of our work force being part of our Graduate Program, this is a great opportunity to develop yourself with scarce skills in the world of Technology!
During the course of the 12 month program you will focus initially on core skills
training to develop the personal and professional skills needed to establish yourself
within the Mimecast community. Thereafter, you will progress into the relevant
division in which you have been appointed, where you will have a dedicated mentor,
ready to groom and guide you in your first year of work.
Brief Role Description:
Mimecast prides itself on the highest levels of customer service both to our internal and external community. The Service Delivery department is a global team which plays a vital role in delivering business value proposition to Mimecast customers; easy
accessibility by customers and providing quality support.
This position requires someone that has had training and interest on TCP/IP networking and internetworking, messaging technologies and messaging security technologies. The candidate must be self-motivated and self-sufficient to be able to work under pressure, should be willing to learn and absorb knowledge quicker, has high propensity to change and is confident enough to receive and provide feedback.
Key Responsibilities
  • Work with the entire US Service Delivery team to provide support to our US and worldwide customer base
  • Triage inbound customer support phone calls and identify those that can be quickly resolved
  • Work collaboratively with senior staff to quickly assess and respond to email based support queries prior to escalation
  • Maintain detailed case history and escalate issues appropriately
  • Work with and provide exceptional support to Mimecast partners and resellers
Skills requirement
  • Excellent verbal and written communication skills that can be used to explain technical concepts to customers.
  • Detail oriented individual that enjoys the challenge of a fast-paced environment.
  • Desire to grow email and networking knowledge and kickstart a career at a cutting edge SaaS innovator
Essential Qualification/s:
  • The successful graduates must have completed the following in the last 2 years:
Degree or diploma in IT
  • MCSE, MCTS, MCITP, A+, N+
Essential Personal Characteristics:
  • Energetic and enthusiastic
  • Goal and solutions orientated
  • Passionate about Technology
  • Passionate about learning and self-development
  • Resilient, Adaptable and flexible
  • Well-spoken
  • Professional and presentable
  • Curious and sharp problem solving
  • Self-manage
  • Customer Service orientation
  • Ambitious, Humble and people smart

NB!! Only completed applications will be considered. A completed application must include: CV, completed screening questions ; ID, Qualifications and Academic Transcripts.

Graduates over the age of 25 years and/or graduates who have not completed their relevant degree or diploma in the last 2 years will not be eligible for the program. Graduates in their final year will be considered based on their academic transcripts. Complete and eligible applications must be received prior to 30 November 2020.

Tagged as: Mimecast, Technology

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