Join the KFC Customer Service Team!

The headlines

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AKM Foods (Pty) Ltd, a registered KFC franchise, is providing a learnership opportunity for 100 young South Africans living in the Eastern Cape. If you would like to study towards a Management Qualification while gaining valuable work experience, this is an opportunity for you.

You will be part of 100 learners enrolled for the KFC learnership programme. During the programme you will receive a monthly stipend of R4000 (possible R6000 bonus upon completion). At the end of the programme, you will receive a management qualification and possible employment as a Junior Manager for one of the KFC branches in your area.

The qualification

As a qualification that covers management, this qualification provides a framework for learners to develop competencies that will enable them to become competent junior managers. It introduces some theoretical concepts, requires the application of a limited base of knowledge and requires a well-developed range of skills that will enable learners to be informed workers in their chosen industry. It provides a balanced learning experience that allows flexible access to further education, life-long learning, higher education and to productive employment in a range of occupational contexts. It provides an opportunity for learners to learn and apply academic skills in relation to management and will provide them with skills to adapt to changes in work procedures and processes in business and industry.

The Modules

Get diverse experience

Customer Service Team Member

  • Pack KFC food products according to quality standards
  • Prepare, pack and maintain side items adhering to KFC holding times and temperatures for all food products
  • Keep all areas and equipment clean and tidy
  • Approach and treat the customer in a courteous, friendly and efficient manner
  • Sell the company’s products using suggestive selling techniques
  • Operate the cash register following all KFC cash handling and safety procedures
  • Undertake further tasks as required by management to facilitate the efficient running of the restaurant

Food Service Team Member

  • Prepare and store food products as per KFC standard operating procedures
  • Clean and maintain equipment
  • Clean and maintain designated interior and exterior areas of the restaurant
  • Execute CHAMPS standards as per operational and management requirements
  • Keep all areas and equipment clean and tidy

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